Refund Policy
Acme Apparel · Effective 13 November 2026
Overview
This Refund Policy explains when and how Acme Apparel issues refunds. Effective date: 13 November 2026.
Cancelling an order
You can cancel free of charge within 24 hours of placing an order, or at any time before it ships. Email support@acmeapparel.com with your order number.
When you can get a refund
- Returned items that meet our return conditions
- Items that arrive damaged, faulty or not as described
- Orders cancelled before they ship
- Orders that don't arrive, after the carrier's investigation
How refunds are paid
Refunds are paid to your original payment method. We process approved refunds within 10 days; your bank or card provider may take a few more business days to show them.
Non-refundable items
Gift cards and personalised items and opened hygiene products can't be refunded unless they are faulty or the law requires it. Original shipping charges are refunded where the law requires or where the mistake was ours.
Late or missing refunds
If you haven't received a refund yet, check your bank account again and contact your card issuer. If you still need help, email support@acmeapparel.com.
Australian Consumer Law
Under the Australian Consumer Law you are entitled to a refund or replacement for a major failure. Nothing in this policy limits those rights, and we never apply a 'no refunds' rule to faulty goods.
Contact us
Questions about refunds? Email support@acmeapparel.com or write to Acme Apparel Ltd, 123 Market Street, Springfield.