Return Policy
Acme Apparel · Effective 13 November 2026
Overview
We want you to love what you ordered from Acme Apparel. If you're not happy, you can return eligible items within 30 days of delivery. Effective date: 13 November 2026.
What can be returned
- Items must be unworn, unwashed and with the original tags attached
- Proof of purchase (your order number) is required
- Final-sale items can't be returned unless they are faulty: underwear, swimwear, pierced earrings, personalised items and gift cards
How to return an item
- Email support@acmeapparel.com with your order number and the items you want to return
- We'll reply with return instructions
- Pack the items securely and send them back within 14 days of our reply
Return shipping
You pay for return shipping unless the item is faulty or we sent the wrong item. We recommend a tracked service.
Exchanges
Need a different size or colour? Ask for an exchange at support@acmeapparel.com and we'll send the replacement as soon as your return arrives.
Damaged, faulty or wrong items
If an item arrives damaged, faulty or not as described, email support@acmeapparel.com with your order number and photos as soon as possible. We'll arrange a free repair, replacement or refund.
Refunds
Once we receive and inspect your return, we'll email you and refund your original payment method within 10 days. Your bank may take a few extra days to show the credit.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-mind returns within 30 days are offered as a goodwill policy, in addition to your rights under the Australian Consumer Law.
Contact us
Questions about returns? Email support@acmeapparel.com or write to Acme Apparel Ltd, 123 Market Street, Springfield.