Shipping Policy
Acme Apparel · Effective 13 November 2026
Processing time
Orders are processed within 1–2 business days, excluding weekends and public holidays. You'll get a confirmation email with tracking once your order ships. Effective date: 13 November 2026.
Delivery times and rates
Delivery within the EU usually takes 3–5 business days after dispatch. Shipping is free on orders over €50; otherwise rates are calculated at checkout.
International shipping
We ship worldwide with DHL, FedEx and national postal services. International delivery usually takes 7–14 business days. Customs duties and import taxes are the customer's responsibility unless checkout shows them as included.
Tracking your order
Use the tracking link in your shipping email. If tracking hasn't updated for 5 business days, email support@acmeapparel.com.
Lost, late or damaged parcels
If your parcel is lost or arrives damaged, email support@acmeapparel.com with your order number (and photos of any damage) and we'll send a replacement or a refund.
Address errors
Please check your address at checkout. If a parcel comes back to us because of an incorrect address, we can re-ship it once you've paid the extra shipping.
Delivery and risk
Unless we agree another time with you, we deliver within 30 days of your order. The goods remain at our risk until they are delivered to you. If we cannot deliver within the agreed time, you may cancel and receive a full refund.
Contact us
Questions about shipping? Email support@acmeapparel.com.