Return Policy
Acme Apparel · Effective 13 November 2026
Overview
We want you to love what you ordered from Acme Apparel. If you're not happy, you can return eligible items within 30 days of delivery. Effective date: 13 November 2026.
What can be returned
- Items must be unworn, unwashed and with the original tags attached
- Proof of purchase (your order number) is required
- Final-sale items can't be returned unless they are faulty: underwear, swimwear, pierced earrings, personalised items and gift cards
How to return an item
- Email support@acmeapparel.com with your order number and the items you want to return
- We'll reply with return instructions
- Pack the items securely and send them back within 14 days of our reply
Return shipping
You pay for return shipping unless the item is faulty or we sent the wrong item. We recommend a tracked service.
Exchanges
Need a different size or colour? Ask for an exchange at support@acmeapparel.com and we'll send the replacement as soon as your return arrives.
Damaged, faulty or wrong items
If an item arrives damaged, faulty or not as described, email support@acmeapparel.com with your order number and photos as soon as possible. We'll arrange a free repair, replacement or refund.
Refunds
Once we receive and inspect your return, we'll email you and refund your original payment method within 10 days. Your bank may take a few extra days to show the credit.
Your 14-day right of withdrawal (EU)
Under the EU Consumer Rights Directive you can cancel your order within 14 days of receiving the goods without giving a reason. To withdraw, send us a clear statement, for example by email to support@acmeapparel.com.
We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of sending them. You bear the direct cost of returning the goods.
Legal guarantee
All products come with the legal guarantee of conformity of at least two years from delivery. This policy does not affect your statutory rights.
Contact us
Questions about returns? Email support@acmeapparel.com or write to Acme Apparel Ltd, 123 Market Street, Springfield.